Frequently Asked Questions (FAQ)

Yes. We support US, CA, MX, BR, IN and all EU marketplaces. Every marketplace has its own regional logistics, commission, referral and FBA fees which use different currencies. We calculate and display all fees in the regional currency of the marketplace.
KwickMetrics has been designed to serve both the needs of new sellers on Amazon as well as experienced, advanced sellers. As a new seller, KwickMetrics will show you everything you need to know when nurturing your business from the ground up. You can analyse all of your key performance indicators In one place and track order analytics to ensure the healthy growth of your new business. As an advanced user, you can organise and analyse all of your products in custom category trees and precisely understand the flow of your business. Stay on top of the competition by enabling custom notifications and generating complex P&L reports to fine tune your business.
The net profit of your product is calculated using information gathered from Amazon’s servers. You can view detailed split-ups of your cash flow using KwickMetrics. Net profit is calculated by deducting costs like Amazon fees, COGS, and promotions from the revenue of the item.
Yes. You need a Professional Seller Account with Amazon in order to be able to connect your MWS token with your KwickMetrics account.
KwickMetrics is an online web application designed for web browsers. We recommend using Safari, Chrome, Firefox, or Edge. KwickMetrics has also been built to be mobile-friendly so you can extend your KwickMetrics experience on-the-go!
Your security is a priority for us. Our web application uses SSL encryption to ensure that your data is secure. You can verify this by looking for a padlock symbol next to the webpage URL when logging on to our app. We will never share your data with third parties for marketing purposes or use it in any other way than the operation of our application.
Yes. KwickMetrics uses the Amazon MWS API to connect with your Amazon Seller Central account. If you feel at any time that you would like to limit or revoke access, you can easily do so in the Apps & Services Section in Amazon Seller Central.
No. We do not store any of your sensitive data. We process payments using Stripe, one of the world’s most secure e-payment platforms.
Yes! We offer a free 14-day trial period, in which you can try all of our features. Try it out today!
With your 14-day FREE Trial, you’ll have FULL ACCESS to all of your sales data, so you can truly understand the metrics and key performance indicators of your business.
No, we believe that you should never have to provide your payment details before you try out a free trial. We are so confident that you will love our product that we offer a fully-functional 14-day free trial without requiring your credit card information. All you need to sign up is an email address. You can get started in less than a minute!
We accept debit and credit cards.
Nope, there are absolutely no hidden fees! All of our features are available with all plans and you will not be charged without your approval. Subscription tiers are based on the amount of monthly orders you receive and we will notify you if you go over so you can decide whether to upgrade or not.
KwickMetrics is completely contract-free. All you have to do is pay on a monthly or yearly basis.
Yes, you can cancel your subscription at any time by contacting support or by cancelling your subscription in your KwickMetrics application.
Invoices are generated by our payment gateway Stripe and are available immediately on payment and on request to support. Additionally, you can also view payment history and past invoices by navigating to Manage Billing under Billing in the KwickMetrics application.
We understand that everyone is busy and you may not have had time to track your current subscription’s limits. Your data will be saved and will still be available for 30 more days until you upgrade or a new monthly cycle begins.
Contact our support team and we will get back to you soon with a custom package tailored to your specific needs.
Yes, we would love to hear from you! Please send us a message here https://kwickmetrics.cnflx.io/boards/feature-request
You can visit our comprehensive Knowledge base here https://docs.kwickmetrics.com/. If you still have questions, please don’t hesitate to contact us at support@kwickmetrics.com or click on the little chat icon in the right side of the screen.